Frequently Asked Questions
Everything you need to know about your Ruff Greens order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a return or exchange.
How do I determine the right size for my dog?
Each product page features a detailed sizing chart. We recommend measuring your pet's neck and chest girth to ensure the most comfortable fit for our apparel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably made?
Yes, at Ruff Greens, we prioritize eco-friendly materials. Our fashion line utilizes organic cotton and recycled polyester to minimize our environmental paw-print.
Can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.